Travel Through the Lens of AI with with Booking.com CEO Glenn Fogel

Summary

Glenn Fogel, CEO of Booking Holdings, shares his journey from the dot-com bubble collapse to the company's transformation into a global tech giant. The analysis focuses on how AI is redefining the travel sector, emphasizing that there are no permanent competitive advantages (moats) and that survival depends on constant innovation centered on customer value. Fogel also reflects on corporate responsibility regarding job displacement caused by automation and the importance of choosing career paths with personal purpose.

Topics covered

• Competitive strategy and the end of entry barriers
• Evolution of Booking.com

+4 more topics (full content when you follow the channel)

Transcript excerpt

There is no such thing as a moat. There is no such thing as somewhere you're going to be protected against innovation. Today, we have a competitive advantage in areas, absolutely, but those can go away tomorrow. The only way to win in the long term is to continue to develop new services, new ways to do things. How can we do your business better? What do you need? Where are you need more demand? Where are you hurting? It's so much more complex. If you think you're just going to come in and do this business and knock away made these very big claims, I think you should really understand what this business is before you decide to commit your capital. >> Sedano Priors, we're talking with Glenn Fogel, the CEO of Booking Holdings, a 20-something-year veteran of the company, who joined when it was just Priceline and worth a few hundred million dollars in the year 2000, and has since helped grow…